Quotes from James Cash Penney


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No matter what his position or experience in life, there is in everyone more latent than developed ability; far more unused than used power.


We can serve our customers well only if our buying jobs are right. You cannot sell if you haven't ordered wanted goods into your store.


Too many would-be executives are slaves of routine.


No serious-minded man should have time for the mediocre in any phase of his living.


Theory is splendid but until put into practice, it is valueless.


The problem with the bronco is to get on and stay on. This is the problem with the Golden Rule-to understand and apply.


The disciplined are free.


There has never been a time when a career in the Penney Company was not a challenge that brought out the best in a man.


The men who have furnished me with my greatest inspiration have not been men of wealth, but men of deeds.


Success will always be measured by the extent to which we serve the buying public.


There's no better friend to any merchant than a fair competitor.


It is always the start that requires the greatest effort.


Determine to do some thinking for yourself. Don't live entirely upon the thoughts of others. Don't be an automaton.


Selling is our No. 1 job. Never get away from selling a lot of merchandise personally. The more you sell the more you learn.


A store's best advertisement is the service its goods render, for upon such service rest the future, the good-will, of an organization.


Men are not great or small because of their material possessions. They are great or small because of what they are.


We get real results only in proportion to the real values we give.


My definition of an executive's job is brief and to the point. It is simply this: Getting things done through other people.


The greatest teacher I know is the job itself.


I cannot remember a time when the Golden Rule was not my motto and precept, the torch that guided my footsteps.