The best advice I ever got came from my mother, Estee Lauder: She believed that if you had something good to say, you should put it in writing. But if you had something bad to say, you should tell the person to his or her face.
To be a great leader, you firstly have to like people. If you don't like people, at the end of the day they will figure this out and you can't lead them too well.
My mother always used to say when picking up a product, 'Would you give this to the Duchess of Windsor?' Well, that's lovely. But the Duchess of Windsor is dead.
If tomorrow all of America were to become paternalistic, we would beat the Japanese every day of the week. I think that the concept of accusing someone of running a paternalistic company, that's not an accusation. One should compliment someone on that.
Every morning, I eat one fat-free yogurt with a sliced peach when peaches are in season, and one thin slice of whole-wheat bread. The same thing. I don't want to get fat. And I want to keep my fitness.
A visionary is someone who can see the future, or thinks he sees the future. In my case, I use it and it comes out right. That doesn't come from daydreams or dreams, but it comes from knowing the market and knowing the world and knowing people really well and knowing where they're going to be tomorrow.
