Well, the security business has been growing. I think security is one of those areas where it's to some degree not linear but maybe exponential growth.
Well, if you look back, in almost two and a half years, the biggest change probably was in late 2000 when we decided to totally change the CA business model.
To me, it's really important to drive change through a team because one person, while the buck has to stop with somebody, the company is just too big for one person.
So let's say you're using XYZ product and you want to do something very sophisticated. You subscribe to this thing, you hit a button, and a CA expert pops up in video.
Finally, I have to say that the most surprising aspect has been the speed at which the folks in India adapt to Western practices. They learn fast, really, really fast.
And I'm comfortable being who I am, so I think a lot of people who take over from a founder worry about how they compare to the founder; I worry about doing the best I can.
But the real focus should be on people who are buying today because the base is so big it will take a long time for any change materialize on an overall basis.
Some story appears in some newspaper that says that somebody said X, Y, and Z, and a customer says, I don't understand what they're talking about - we're running that product, we've been using it for five years, what are they talking about?
So far, Indian companies have focused more on customer application. This needs to shift to packaged software for sectors such as banking and financial services.
Finance is critical. If sufficient investment is made in infrastructure and venture capital is made available, there will be a big improvement in the situation.
