Quotes from Margaret Heffernan


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As a mother, I work hard every day and I expect that work to be recognized and appreciated. Because I work for and with human beings, sometimes they're grateful and sometimes they aren't.


What do you want your business to do? Make money, of course. To pay for people and supplies, to be able to grow.


Britain is famous for being great at inventing and poor at commercializing.


I don't think a true company - one that builds sustainable value - can ever only exist online or remotely.


Every organization has issues and concerns which are known about by many people who choose to remain silent.


Customers who have to come back and spend, or customers who just don't want the hassle of leaving - those are the ones who are most worth attracting.


If we aren't going to be afraid of conflict, we have to see it as thinking.


Huge open source organizations like Red Hat and Mozilla manage the collaboration of hundreds of people who don't know one another and have spent no time hanging around the water cooler.


Everywhere I look, there are ads marking Mother's Day. Mostly they conform to stereotype: flowers, jewelry, perfume. Not a lot of books. Not many computers. Few tools. Little that's useful.


Companies are bought for their revenue, customer base, technology, or people. A few great companies offer all of these, but any valuable business offers one.


I don't mind if the couple next to me is tense or the kids are whiny. I'd even be happy to hear an honest argument, evidence of thinking. I'd like to know these teeth-perfect families don't just buy each other stuff but just occasionally can talk to one another.


The medical profession is - and knows itself to be - endemically conservative and conformist.


The healthiest companies are always characterized by organic talent development.


Speaking is what most people work on. They forget the thinking and the breathing and instead try to occupy space with sound.


One of the sad truths about leadership is that, the higher up the ladder you travel, the less you know.


Most people have their best ideas when they take their minds away from problems they're trying to solve.


Making those around you feel invisible is the opposite of leadership.


Many CEOs and leaders think that silence is indeed golden, that consensus is bliss. It is - sometimes. But more often what it signifies is that there are no respected processes for surfacing concerns and dissent.


If the company depends entirely on you - your creativity, ingenuity, inspiration, salesmanship or charisma - nobody will want to buy it. The risk and the dependency are too great.


I regularly take my entrepreneurship students out walking because I want to get them in the habit of noticing and thinking about what they notice. They have to leave their phones behind to learn the basic lesson: Be where you are.