People really are our most important resource, and people who don't realize that and choose not to live that way, choose not to lead that way, are paying a price for that in many of our companies, many of our organizations.
My message going forward is that I want to remind everyone in the aviation industry - especially those who manage aviation companies and those who regulate aviation - that we owe it to our passengers to keep learning how to do it better.
You know, I think when people are in important positions in big organizations, they often get tied up with the minutia of managing money, managing things. They often forget that people deserve to be led.
I think it's become an economic necessity for people to be able to learn and grow throughout their lives, because most people can't get through their entire career with one skill set. We have to keep reinventing ourselves.
The economic tsunami has hit all airline employees. With the 2001 terror attacks, airline bankruptcies, pension terminations, loss of pay, changes in work rules - we're all working harder and longer than we used to.
