I always found that if you handle a problem in a benevolent way and a transparent way and involve other people, so it's just not your personal opinion, that people get to the other side of these difficult conversations being more enthusiastic.

- David M. Kelley

The main tenet of design thinking is empathy for the people you're trying to design for. Leadership is exactly the same thing - building empathy for the people that you're entrusted to help.

- David M. Kelley

The profession of being a creative thinker is not so obvious.

- David M. Kelley

I don't think people do anything out of fear very well. So I think the only choice is to have them intrinsically motivated.

- David M. Kelley

I went to Carnegie Mellon and was an electrical engineer, but electrical engineering wasn't right for me.

- David M. Kelley

The way I would measure leadership is this: of the people that are working with me, how many wake up in the morning thinking that the company is theirs?

- David M. Kelley